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products are deliberately built to be robust. They have a reputation for long durability, even under consistently difficult conditions. We are confident in the quality of our products. However, should a defect or part wear and tear occur unexpectedly, all modular components are intelligently designed. This modular construction and design structure allows for the replacement of all component parts at any time. It thus ensures the economic value retention of MSX products for years, taking into account important ecological and thus sustainable aspects. This is the first, most fundamental step in the sustainability chain.
Our warranty for defects resulting from insufficient or faulty processing of the materials or components we use is 5 years from the date of purchase. It also includes unlimited, lifelong technical support.
If, contrary to expectations, there should be a reason for a complaint, please contact your original source of purchase first, or contact our Customer-Service directly on campus. Products sent in for quality inspection / repair / modification must be announced to us by phone or in writing.
Excluded from this 5-year warranty and lifelong support are:
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Final products offered in external online retail with more than a 10% discount from our MSRP (manufacturer's suggested retail price). These products are most likely pre-production models or B-quality or C-quality models. For pre-production models or B-quality or C-quality products, all forms of warranty and technical product support are excluded. Thank you for your understanding!
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Excluded are final products that are not equipped with factory-verified MSX original components or MSX component parts, or that have been modified with third-party components. The modification or use of adapter systems or fastening elements from/by third-party manufacturers, with the exception of KlickFix by R & K, generally do not meet our requirements for high stress limits!
Keynotes.